“Cloud phone services for call centers and small business are making the marketplace more competitive. However, customers have a reason to keep their fingers crossed.”
Mr. Gupta doesn’t need to leave early from office to bring medicine for his ailing mother. Neither does he need to visit his bank to make a demand draft. Yes, he can manage all as per his convenience over the phone. Things have changed much compared to the past decade. Thanks to improved retailing, banking and customer service practices. Businesses today are making every effort to woo their customers. Reasons? They are scared. Yes, they indeed are. Particularly in the wake of globalization. Doing business with informed and empowered customers certainly demands courage. To cope with the soaring expectation of customers, businesses today are taking refuge of cloud phone services. From sales and marketing to customer service, emerging cloud phone services for call centers and small businesses have transformed all and in a good way by inducing transparency and accountability in equal measure.
Cloud phone services, accompanied with IVR (Interactive voice response) system, call forwarding, call recording, intercom, call parking, scheduler, powerful reporting, ring-all, and above all web-based control panel are helping businesses to manage growing call volume, respond easily to callers, reduce queue waiting time, and cut down call abandonment rate.
Efficient and responsive service is pivotal in building the sense of trust among callers and customers, which adds buoyancy to customer acquisition and return on investment. With cloud phone services in place, businesses have got a flexible and affordable business communication tool. As this platform is hosted on cloud, businesses don’t have to shell out hefty sum on setting up and configuring the infrastructure. Moreover, upgrade, repair and maintenance tasks also become redundant as everything is managed by the provider. This pleasure of getting started in a jiffy has indeed make the marketplace more competitive than ever before. However, every cloud has a silver lining. Customers are getting hugely benefited with this development. Nowadays, products and services from a brand are just a call away from them. This saves not just their valuable time but also helps them acquire products and services at competitive prices as they are free to compare and make a better choice.