Call Center Services

Cloud Phone Services for Call Centers and Small Business

“Cloud phone services for call centers and small business are making the marketplace more competitive. However, customers have a reason to keep their fingers crossed.”

cloud phone servicesMr. Gupta doesn’t need to leave early from office to bring medicine for his ailing mother. Neither does he need to visit his bank to make a demand draft. Yes, he can manage all as per his convenience over the phone. Things have changed much compared to the past decade. Thanks to improved retailing, banking and customer service practices. Businesses today are making every effort to woo their customers. Reasons? They are scared. Yes, they indeed are. Particularly in the wake of globalization. Doing business with informed and empowered customers certainly demands courage. To cope with the soaring expectation of customers, businesses today are taking refuge of cloud phone services. From sales and marketing to customer service, emerging cloud phone services for call centers and small businesses have transformed all and in a good way by inducing transparency and accountability in equal measure.

Cloud phone services, accompanied with IVR (Interactive voice response) system, call forwarding, call recording, intercom, call parking, scheduler, powerful reporting, ring-all, and above all web-based control panel are helping businesses to manage growing call volume, respond easily to callers, reduce queue waiting time, and cut down call abandonment rate.

Efficient and responsive service is pivotal in building the sense of trust among callers and customers, which adds buoyancy to customer acquisition and return on investment. With cloud phone services in place, businesses have got a flexible and affordable business communication tool. As this platform is hosted on cloud, businesses don’t have to shell out hefty sum on setting up and configuring the infrastructure. Moreover, upgrade, repair and maintenance tasks also become redundant as everything is managed by the provider. This pleasure of getting started in a jiffy has indeed make the marketplace more competitive than ever before. However, every cloud has a silver lining. Customers are getting hugely benefited with this development. Nowadays, products and services from a brand are just a call away from them. This saves not just their valuable time but also helps them acquire products and services at competitive prices as they are free to compare and make a better choice.

Four Major Benefits of Online Video Conferencing Services

Audio Video ConferencingThe growing technology has completely changed the way to conduct & carry out businesses and associated processes. Today, most of the business organizations have customers, partners and employees located in different parts of the world. As base of every business is good communications, it is recommended to look for all possible ways that can help in doing this. The implementation of reliable videoconferencing and collaboration tools help in establishing uninterrupted communication with worldwide people and proceed with business functionalities. Use of these technologies help in connecting with the far-flung teams and they are the best source of improving business productivity and cutting costs.
Below listed are major benefits of video conferencing services; have a look at them.

A.    Reduce Operational Costs

Small businesses can’t afford to spend heavy capital on travelling allowances for staff. Thus, maintaining connectivity via video sources can be convenient, easy and affordable. With video conferencing service, organizations can sustain good relationships with distant clients and partners, and they can discuss important topics on regular basis. Though these services urge entrepreneurs to invest considerable upfront costs, but they give satisfactorily amazing return on investment. Besides the minimized costs, it also becomes easy to conduct regular meetings and raise important agendas without extensive use of carbon footprint. So, why not go with the option that is more suitable to your pocket?

B.    Connect Worldwide People

In America, it has been noticed that nearly 80 percent people prefer telecommunication services. So, even if a business has employees working from far off places or performing work from home tasks, it becomes easy to retain those valuable staff members without taking extra pains. Easy-to-use telecommunication services make it all possible. In fact, it is helpful in saving costs needed for retraining, recruitment and office infrastructure. The individuals as well as the small organizations must adopt these services to make best advantages. Using these services, remote employees and telecommuters can stay on track always and they can give their input in the day to day business activities.

C.    Sustain Good Personal Contacts

Though conference calls have their own significance, still online video conferencing services are the best solutions to sustain long term connectivity. When business class people conduct online video meetings with different participants, they leave very good impression on the people being connected in these meetings. Thus, a video conference is any day preferable over a conference or audio call. These services make the meetings more personal, meaningful and trusted. Besides, web conferencing software is helpful in archiving and tape important meetings, standard training modules for new hires and key strategy sessions.

D.    Improve Work-Life Balance

A balanced work life is an essential for people who really wish to grow, learn and do good in their specific job profiles. Good performance is completely based on strategic work plans and less stressed work routines. With the intervention of video conferencing services, the employees are saved from excessive stress of travelling and coordinating workflows over the long phone calls and other hassles.