How Does Cloud Based Phone System Work?

cloud phone servicesThe moment you enter your search query and hit the Enter key on Google it flashes the result that you want to see. You click on the Send button and your message reaches to the destination address where you wanted it to reach. You click on the Play button on YouTube and the song takes it due course. Hardly, it needs any argument to point out the rationale behind. Yes, it’s the Internet. The dawn of 21st century which is marked by the pervasiveness of the Internet brought a revolution in the business ecosystem as well. It’s transforming their modus operandi by empowering them to access and share information through voice, texts and videos through IP-sensitive device like PCs, tablets and phones. This new breed of system is also referred as cloud-based phone system. It works on the protocols of the Internet where the analogous signals generated by the users are translated into the digital so that it can propagate easily from the origin to destination IP-enabled devices.

Thus, with a cloud based phone system in place, a business is not more in the obligation to setup and maintain its own PBX. Neither is the need to go for complicated physical copper wiring and own clumsy phone that sans advanced functionalities. Businesses can do away with different bills for voice communication (STD and ISD) and Internet. Instead, with just one subscription of cloud based phone system, a business can control communication through multiple channels, viz. phone, video, email, chat, fax, etc. Let’s take a look at the prominent features of cloud phone solutions.

IVR (Interactive Voice Response)

From easing the management of communication to improving the productivity of a workforce to lowering the operational cost, entrepreneurs can expect all. Perhaps, this has become a must have for every business. Its finds its ways in every business operation from sales to customer service. Marketers and advertisers are also taking refuge of IVR to reach to their prospects and customers across the globe.

Automatic Call Distribution (ACD)

Amidst the growing call volume, no business entity can run without the successful integration of ACD. It can also work as a standalone feature to route calls or queries to different departments to ensure speedy resolution. It can check call abandonment rate and increase resolution rate significantly.

Multi-Queue Management

Inventory, sales, marketing, delivery, billing, customer service, and more, for streamlined business, it’s necessary that your customers have a quick and easy access to different departments. Cloud based phone system brings multiple queue management feature to make sure that customers always get information and services from the right department and people.

CRM Integration

Cloud based phone solutions can sync with CRM (customer relationship management) platform to improve collaboration and communication. Dissemination of information helps in improving the performance of your staff running the sales and customer service operations. It also eases customer’s quest of getting access to information.

However, this is not the end. We will be back with more information and insights on cloud based business communication system. Need advice and support on cloud telephony? Feel free to get in touch with us. Write us at or call us at 1800 3000 1127 (Toll Free).


5 Tips for Choosing Business Communication System for SMBs!

If you are baffled regarding the usage of the reformed Business Communication System, then this piece of artifact would certainly enlist some guiding tips towards attaining the supreme services offered.

Business Communication System is certainly the pre-requisite in the contemporary corporate scenario. Business Dynamics have been transforming since long owing to the ethics dictating the corporate sector have altered colossally.

Business Communication System has derived anew definition owing to reformed VoIP overpowering the obsolete PBX system operable through wires. Voice over Internet Protocol has brought a revolutionary upsurge in the dimension of Communication System by embarking on a new journey through strengthening the networking system without wires.

Wired network had screwed up the communication system making them obsolete and so the VoIP has reigned its flagship over the age old PBX system.

Are you concerned about the adaption of a renewed Business Communication System to facilitate the progress of a flawless and impeccable Communication Business System?

Still wondering and baffled regarding why to switch to Cloud, an acclaimed Business Communication System empowered to reformulate and restructure the holistic format pertaining to the all-pervasive networked IVR Solutions and Automatic Call Distribution.

Here are 5 tips for choosing Business Communication System for SMBs:

  • Simplicity: Cloud Phone Solutions guarantees the better simplicity than the virtual PBX system. VoIP has benefited the end-users with new facilities and ingenious services inconceivable.
  • Mobility: Derive mobility by getting connected and aiding in the spread of an all-pervasive connectivity transforming the virtual world into a virtual village.
  • Cost Efficiency: An IT firm that is potentiated enough to provide the best quality services at cost effective prices. No need to act extravagant by over spending the amount of money actually required to be paid.
  • Scalability: Cloud always has the choice to opt for augmenting and diminishing the amount of services as it works on the subscription basis. This facility is an ingenious endowment of VoIP overpowering the obsolete PBX System.
  • Deliverance of optimum services: IVR Solutions and Automatic Call Distribution are the paramount services delivered by Cloud enabling the end-users with innumerable facilities inconceivable while the operations of the PBX System were still working and were creating messy havoc for the small and medium sized business corporations.

Cloud Phone Services for Call Centers and Small Business

“Cloud phone services for call centers and small business are making the marketplace more competitive. However, customers have a reason to keep their fingers crossed.”

cloud phone servicesMr. Gupta doesn’t need to leave early from office to bring medicine for his ailing mother. Neither does he need to visit his bank to make a demand draft. Yes, he can manage all as per his convenience over the phone. Things have changed much compared to the past decade. Thanks to improved retailing, banking and customer service practices. Businesses today are making every effort to woo their customers. Reasons? They are scared. Yes, they indeed are. Particularly in the wake of globalization. Doing business with informed and empowered customers certainly demands courage. To cope with the soaring expectation of customers, businesses today are taking refuge of cloud phone services. From sales and marketing to customer service, emerging cloud phone services for call centers and small businesses have transformed all and in a good way by inducing transparency and accountability in equal measure.

Cloud phone services, accompanied with IVR (Interactive voice response) system, call forwarding, call recording, intercom, call parking, scheduler, powerful reporting, ring-all, and above all web-based control panel are helping businesses to manage growing call volume, respond easily to callers, reduce queue waiting time, and cut down call abandonment rate.

Efficient and responsive service is pivotal in building the sense of trust among callers and customers, which adds buoyancy to customer acquisition and return on investment. With cloud phone services in place, businesses have got a flexible and affordable business communication tool. As this platform is hosted on cloud, businesses don’t have to shell out hefty sum on setting up and configuring the infrastructure. Moreover, upgrade, repair and maintenance tasks also become redundant as everything is managed by the provider. This pleasure of getting started in a jiffy has indeed make the marketplace more competitive than ever before. However, every cloud has a silver lining. Customers are getting hugely benefited with this development. Nowadays, products and services from a brand are just a call away from them. This saves not just their valuable time but also helps them acquire products and services at competitive prices as they are free to compare and make a better choice.

What Is Cloud Phone Solutions, Their Features And How It Works?

Suppose, if you are a consumer and calling a business, you have to wait for odd hours in order to reach to the right extension, in that case, how you would feel. Well, to no extent anybody would like to have a grasp of this scenario. Whenever customers are calcloud phone solutionsling, at that point of time, the first thing that they desire is to get themselves heard. They want that the problem that they are facing is immediately resolved and the provider is able to give them a fix in real time. In the absence of right cloud phone services, it often happens that you will find it out to be challenging. If you are having a good cloud phone solution, in that case, it will help dramatically improvise on the dynamics. A good contact center solution can help you in the best way and if you are deploying them, in that case, it will help you keep track of valuable leads and convert them in real time.

Now, you may be wondering that a lot has been spoken about cloud phone solutions, but as a matter of fact, what cloud phone solutions is? Well, it is an Internet based telephony system that allows the users to deploy it as and when required. This system requires no wires and cables and the least requirement is the logistics along with the Internet connection for streamlining the usage.

How Cloud Phone System Works?

Cloud phone solutions are extremely competitive and feasible solution to watch out for optimized monitoring. The service provider would evaluate the cloud phone system and make sure that the calls are evaluated every single time. Cloud phone system is dependent on the Internet and this makes the system extremely suitable to be used for diverse purpose. There is no specific requirement that must be met for accessing the cloud phone system; rather, all you need to do is just come up with a high-end internet solution that facilitates maximum data sharing. So, once that is ascertained, you can have the best cloud phone solutions there to help manage your calls and make sure that customers are benefited in the best way.

Features of cloud phone system?

Auto Attendant: A good cloud phone system should have auto attendant in place. So, once the auto attendant is there to help serve the purpose, in that case, it will help customers get real benefit.

Music and Message on Hold: Most of the times, it often happens that customers are giving calls; however, due to the unavailability of the right agent, they are not getting the resolve in time. So, when music plays at the background, it will keep them attuned to the call and they would like to initiate the conversation. So, once that things is streamlined, it will help reap real tangible results. So, you must make sure that you are having this feature stored in your cloud phone system.

Call Handling Solution Options for Turning the Business Prospects

Fonebell narrates various call handling options that can be used to transform the business prospects. For more insights, call us on 1 800 3000 1127 (toll free).

call handling solutionNow-a-days, the competition has become more dynamic and more profit oriented and no business wants to get ousted from the competition. So, these businesses understand that if they have to remain on the top, in that case, they need to craft the best services by employing the support of technology. So, you now-a-days witness that even small businesses are resorting to call and contact center solutions for improving their prospects. It is important to ensure that when customers calls, they are heard every single time, with the help of call handling solution for small and medium business, this pursuit never looks a herculean challenge. Innumerable contact service providers have enthusiastically inducted call handling solutions in their service and they are always supporting small and medium scale business to rise and grow. They are always ensuring that every customer is served in the best way and this leads to business expansion and growth going in tandem with revenue generation.
So, if you are a small or medium scale business and you want to implement and induct call handling solution in your business, in that case, you must know the options that can be availed and for streamlining that you can always look forward to this piece for a holistic solution to all your problems.

1.    Virtual Answering Service

Business should never sleep, no matter whether it is day or night, and customers should be answered at all-time whether it is high or low call volume. So, when you have virtual answering service installed in your business, in that case, you tend to miss not a single customer and these customers who call your business are getting immediate response. With virtual answering solution, the need of humans have been replaced and your business is not dependent on humans. Virtual answering also allows that customers are getting quick resolve through optimum call handling. So, whenever they call the business, in that case, when virtual answering service is installed in the telephony system, they are straightway routed to the right person for resolve. This cuts down the customer churning and improves the satisfaction level among customers. So, you must see that when you are going for telephony service then virtual answering service is there.

2.    24*7 Receptionist

When you go for serving customers then you are supposed to keep someone on the reception to answer to their calls, however, that person would go off some time and that is the time when you tend to lose customers. Now, you have a fully integrated call handling solution installed in your business. So, once any customer calls, instead of their call going to the mailbox, the call is straightway routed to the right person for resolve through call handling solutions. So, with this call handling solution recipe, small and big business are able to amass fortune and expand their realm beyond the level of expectation.

3.    Virtual Office Service Providers

There are many call handling solutions that provides virtual office service providers, so these providers cover up the bulk call flow hours and they also assist in back office administration. So, while choosing the call handling solution, it is evident to ensure that you are getting a virtual office provider to manage the state of affairs.

4.    Independent Virtual Assistants

Many call handling solutions comes with independent virtual assistant and they technically work as a living employee catering to resolving customer’s enquiries through voice based platforms. Independent virtual assistants are designed to provide a holistic experience to the clients whenever they are calling.

Four Major Benefits of Online Video Conferencing Services

Audio Video ConferencingThe growing technology has completely changed the way to conduct & carry out businesses and associated processes. Today, most of the business organizations have customers, partners and employees located in different parts of the world. As base of every business is good communications, it is recommended to look for all possible ways that can help in doing this. The implementation of reliable videoconferencing and collaboration tools help in establishing uninterrupted communication with worldwide people and proceed with business functionalities. Use of these technologies help in connecting with the far-flung teams and they are the best source of improving business productivity and cutting costs.
Below listed are major benefits of video conferencing services; have a look at them.

A.    Reduce Operational Costs

Small businesses can’t afford to spend heavy capital on travelling allowances for staff. Thus, maintaining connectivity via video sources can be convenient, easy and affordable. With video conferencing service, organizations can sustain good relationships with distant clients and partners, and they can discuss important topics on regular basis. Though these services urge entrepreneurs to invest considerable upfront costs, but they give satisfactorily amazing return on investment. Besides the minimized costs, it also becomes easy to conduct regular meetings and raise important agendas without extensive use of carbon footprint. So, why not go with the option that is more suitable to your pocket?

B.    Connect Worldwide People

In America, it has been noticed that nearly 80 percent people prefer telecommunication services. So, even if a business has employees working from far off places or performing work from home tasks, it becomes easy to retain those valuable staff members without taking extra pains. Easy-to-use telecommunication services make it all possible. In fact, it is helpful in saving costs needed for retraining, recruitment and office infrastructure. The individuals as well as the small organizations must adopt these services to make best advantages. Using these services, remote employees and telecommuters can stay on track always and they can give their input in the day to day business activities.

C.    Sustain Good Personal Contacts

Though conference calls have their own significance, still online video conferencing services are the best solutions to sustain long term connectivity. When business class people conduct online video meetings with different participants, they leave very good impression on the people being connected in these meetings. Thus, a video conference is any day preferable over a conference or audio call. These services make the meetings more personal, meaningful and trusted. Besides, web conferencing software is helpful in archiving and tape important meetings, standard training modules for new hires and key strategy sessions.

D.    Improve Work-Life Balance

A balanced work life is an essential for people who really wish to grow, learn and do good in their specific job profiles. Good performance is completely based on strategic work plans and less stressed work routines. With the intervention of video conferencing services, the employees are saved from excessive stress of travelling and coordinating workflows over the long phone calls and other hassles.